Challenge –
A leading pharmaceutical company encountered significant challenges in managing and validating contracts with its extensive network of external partners. Each partnership involved complex legal agreements that needed thorough review to ensure compliance with strict regulatory guidance. Contracts failing to meet these standards risked becoming invalid, exposing the company to legal action and reputational damage.
The responsibility for handling and validating these contracts fell on the global Business Quality department, where the process was heavily reliant on manual review. This labor-intensive approach resulted in long verification times, creating bottlenecks and delaying critical business operations. The inefficiency of the process not only strained resources but also heightened the risk of errors. As the volume of contracts grew, the company urgently needed a streamlined and scalable solution to ensure compliance while minimizing delays and legal risks.